This page states the Terms and Conditions under which you (Visitor) may visit this website/app. Please read this page carefully. If you do not accept the Terms and Conditions stated here, we would request you to exit this website/app. MJ Hotel and Resorts any of its business divisions and / or its subsidiaries, associate companies or subsidiaries to subsidiaries or such other investment companies (in India or abroad) reserve their respective rights to revise these Terms and Conditions at any time by updating this posting. You should visit this page periodically to re-appraise yourself of the Terms and Conditions, because they are binding on all users of this website/app.

In no event shall MJ Hotel and Resorts, or any parties, organisations or entities associated with the corporate brand name MJ Hotel and Resorts or otherwise, mentioned at this website/app be liable for any damages whatsoever (including, without limitations, incidental and consequential damages, lost profits, or damage to computer hardware or loss of data information or business interruption) resulting from the use or inability to use the website/app and the website/app material, whether based on warranty, contract, tort, or any other legal theory, and whether or not, such organisations or entities were advised of the possibility of such damages.

While all reasonable care has been taken in providing the content on this website/app, MJ Hotel and Resorts and / or its associate entities shall not be responsible or liable as to the completeness or correctness of such information and any or all consequential liabilities arising out of use of any information or contents on this website/app.

No warranty is given that the website/app will operate error-free or that this website/app and its server are free of computer viruses or other harmful mechanisms. If your use of the website/app results in the need for servicing or replacing equipment or data, MJ Hotel and Resorts and / or its associate entities are not responsible for those costs.

The website/app is provided on an ‘as is’ basis without any warranties either express or implied whatsoever. MJ Hotel and Resorts and / or its associate entities, to the fullest extent permitted by law, disclaims all warranties, including non-infringement of third parties rights, and the warranty of fitness for a particular purpose and makes no warranties about the accuracy, reliability, completeness, or timeliness of the content, services, software, text, graphics, and links.

All logos, brands and marks appearing in this website/app, except as otherwise noted, are properties either owned, or used under licence, by MJ Hotel and Resorts and / or its associate entities who feature on this website/app. The use of these properties or any other content on this website/app, except as provided in these terms and conditions or in the website/app content, is strictly prohibited.

You may not sell or modify the content of this website/app or reproduce, display, publicly perform, distribute, or otherwise use the materials in any way for any public or commercial purpose without the respective organisation’s or entity’s written permission.

• For all Cancellations made 10% retention charge would be applicable.
• Reservations cancelled 30 days or more prior to the date of arrival will incur a 20% charge.
• Reservations cancelled within 15 – 29 days prior to the date of arrival will incur 50% charge.
• Reservations cancelled less than (15) days prior to the date of arrival will incur a 100% charge.
• For Groups / for Special Celebration Dates Cancellation Policy
• 24^th, 25^th, 30^th & 31^st December, 01^st and 2^nd January and Long Weekends & Holidays
• Reservations cancelled less than (30) days prior to the date of arrival will incur a 50% charge.
• Reservations cancelled less than (29) days prior to the date of arrival will incur a 100% charge.
• Cancellation policy for Weddings and Large celebrations
• Total advance paid will be retained if cancelled anytime between 3 months and 1 month prior to the date.

NOTE

• Credit/Debit card cancellations will be charged 5% extra.
• In case of any cancellation the GST of 18% on the advance will have to be retained as it is to be paid by us to the authorities by the 5^th of the next month.
• Any postponement of the booking will be treated as a cancellation and will be governed by the Cancellation Policy.
• Refunds only through cheque for bookings made by cash/cheque/bank transfer.
• Online refunds for bookings made through the website usually take 10 -15 working days.
• Credit/Debit card/ Instamojo online refunds will only be made against credit/debit card bookings and usually take 20 – 25 working days.

• The original receipt must be presented for processing the refund.

TARIFF & KEY CARD

The tariff is for your room only. Please ensure that your bill reflects the correct tariff. Guests should obtain the key card from the reception only. Per Occupant, only 1 Key Card would be issued. Always carry Key Card during your stay. Upon Check Out, all key cards are to be handed back to the Front Desk. Incase key card is lost, key card amount ₹ 500/- shall be payable by Guest.

BILLING

Please insist on a bill If the booking is via hotel website www.mjhotelresorts.in or directly on phone  or walk in at front desk, and also ensure that a valid bill is printed and obtained. For OTA’s the bill may not be given, and the invoice will be given by the OTA. For extras, the Bill is to be taken.

OTA = Online Travel Agents such as Make My Trip, Travel Guru / Yatra / Agoda / Booking.com / GoIbibo and so on etc.

IDENTIFICATION (ID) & REGISTRATION POLICY

Valid government issued, photo identification is required at check-in for each occupant of the room bearing the address of the guest. The identity proof would include a valid driving license / voter identity card / adhaar card etc. PAN Card is not accepted. Valid passport is mandatory for all foreign national guests. Passport should have a valid visa. The Guest Registration Card, in complete detail has to be filled by Guest, failure to do so may result in dishonoring of the booking.

NUMBER OF GUESTS IN ROOM / VISITORS POLICY

The maximum number of guests that are allowed within the room, is the number and names of guests that have been paid for while reserving the room. Visitors are not permitted into the room zones and/or rooms. If any visitor has come to meet room guest, the meeting should be done in the public areas such as Waiting Lounge / restaurant etc. Guests bringing in “solicited/paid guests” or “anti-social elements” are not permitted, and the hotel reserves the right for such guests to leave the hotel premises. Visitors shall not be permitted between 08:00 pm to 07:00 Am, and if found occupying the room without information to the desk, then charges of Rs 1500 + Tax per unauthorized occupant shall be payable by the guest. Select objectionable cases may be reported to the local Police station  for necessary action.

CHECK IN – CHECK OUT POLICY

Check In: 12:00 Noon & Check Out: 11:00 Am. If the guest wishes to stay on upto 6:00 PM and the room is available, guest will be charged half the normal daily rate for the room. Beyond 6:00 PM check out, the full day tariff shall be levied. Late Check out is subject to availability only.

EARLY ARRIVAL POLICY

Early Check In can be requested while making your reservation or by contacting the Front Desk prior to your arrival. Early check-in is based on availability only and can’t be guaranteed. Early Check In, prior to 6:00 AM, will be on a half day chargeable basis deemed held from the previous night.

EARLY DEPARTURE POLICY

Upon Check In, guests will be asked to confirm the departure date. Changes to the departure date may be made without penalty if the rate plan permits.

PET POLICY

Pets are not allowed in guest rooms. Alternate accommodation for pets is available on chargeable basis and subject to availability at an offsite location.

ADVANCE POLICY

The hotel will collect 100% advance amount of the proposed number of room night stays upon check in. The Hotel also reserves the right, to charge a “Pre Authorization” on the Credit Card towards extras. In case of any extension in the dates of stay, further advance for the period shall be undertaken on the day of extension. The hotel reserves the right to itself to deactivate the guest key card in case of any outstanding bills/amount until the same is cleared.

LONG STAY GUESTS

Long Stay Guests i.e guests staying above 7 nights, have to periodically (every 3 nights) settle their outstanding balances against the room guest ledger folio. The hotel reserves the right to itself  to deactivate the key card in case of any outstanding bills/amount until the same is cleared.

MAXIMUM OCCUPANCY POLICY

The maximum occupancy for a room is three persons.

CHILDREN POLICY

A maximum of 1 child below 12 years stay complimentary in the room with the parents without any charges, provided no extra bed is used. Child above 12 years is considered as an adult. Extra bed can be provided on request at a charge. Child age proof is required at time of check in.

EXTRA BED POLICY

Rollaway beds or mattresses are available on chargeable bases ₹ 750/- Each Day. Availability is not guaranteed.

ACCESSIBILITY POLICY

The hotel offers wheelchair to assist guests when needed. Wheelchair subject to availability.

SETTLEMENT OF BILLS AND PAYMENT POLICY

Bills must be settled upon presentation by cash or credit card. Guests paying in cash will be asked to pay the full accommodation rates. Personal cheques are not accepted.

CREDIT CARDS AND THIRD-PARTY CREDIT CARDS

The credit card holder must be present for the hotel to accept and swipe the credit card as a method of payment. A non-guest wishing to pay for a room guest’s expenses must be arranged directly with the hotel.

SECURITY POLICY

The Hotel reserves the right to pass on all guest information to Police and or any other Investigating Parties. All guests are to allow their baggage to be checked by guards / scanner machines at check in – check out time. The Hotel also reserves the right to check guest luggage at any point of time during the stay. Firearms, Explosives, Suspicious Material, Hazardous Agents, Drugs and Chemicals are not permitted. Licensed Firearms are to be declared to the hotel upon check in.

RESTAURANTS

While dining within the restaurants, outside food-beverages – liquor are not allowed to be consumed. Guests creating a disturbance to the operations, shall be asked to vacate the premises.

AMMENDMENT / CANCELLATION POLICY

Refer to Cancellation Policy & Refund Policy

OTHER AREAS OF THE HOTEL

For other areas of the hotel such as, but not limited to – Spa, Business Center, Gym, Banquet Halls & Terraces, Public Areas and Corridors, any guest violating any rule/regulation or posing a hazard to the area shall be asked to leave the hotel premises.

VISITORS BELONGINGS

Visitors are requested to lock the door of their rooms securely when going out or when going to bed. The Hotel will not, in any way, whatsoever, be responsible for the loss or theft of visitor’s / guest’s goods or any other property not entrusted to the management or for damage thereof whether due to neglect of the hotel staff, agents or any cause whatsoever including the theft or pilferage. For the convenience of guests, private lockers are available in all rooms to ensure the safety of any valuables.

COMPANY’S LIEN ON VISITOR’S LUGGAGE AND BELONGINGS

Incase of default in payment of dues by a guest, the Management shall be entitled to a lien on the baggage and belongings, and to detain the same and to sell or auction such property at any time after the date of departure without reference to the party and appropriate the net sale proceeds towards the amount due by the guest.

INTERNET AND WIFI POLICY

The hotel provides wired and non-wired internet to hotel guests. The bandwidth is restricted and is meant for browsing only. Heavy file downloading is not permitted, and if found so, the facility may be withdrawn. Anti-social sites, banned sites or immoral site browsing is not permitted. The hotel has the right to monitor the guest browsing history for safety and security purposes. It is mandatory for the guest to provide the mobile number, in order for the WIFI user id and password to be communicated.

HAZARDOUS GOODS

Storing of cinema film, raw and exposed or any other articles of combustible or hazardous nature in guest rooms or storage is strictly prohibited.

DAMAGE TO PROPERTY

Guests will be held responsible for any loss or damage to the hotel property caused by themselves, their friends or visitors or for any person for whom they are responsible. The Hotel also reserves the right to call the Local Police Station in case of guests refusing to pay for the damage, including but not limited to, taking possession of guest belongings and detainment of guests until the matter reaches an amicable solution. Such guest will also be checked out, irrespective of the number of days of stay booked. The hotel also reserves the right to circulate the information of the incident, including names of guest, to the Hotel Associations.

MANAGEMENT RIGHTS

The Management reserves to itself, the absolute right of admission to any person in the hotel premises and to request any guest to vacate his or her room at any moment without previous notice and without assigning any reason whatsoever, and the guest shall be bound to vacate when requested to do so. In default, the Management will be entitled to remove the luggage and belonging of the visitor from the room occupied by him or her and lock the room. The management also reserves the right to change any policies, rules and regulations from time to time. Incase of any dispute, decision of the hotel will be considered as final and binding. Any experience in the hotel premises, is subject to Uttarakhand jurisdiction only.

LEFT LUGGAGE POLICY

The Hotel will keep left luggage only for a maximum of 24 hours, after which it reserves the right to dispose off the luggage or handover to the local police station and will assume no liability for the same in case its lost, damaged or mishandled. The Luggage will be checked by Hotel Security before taking possession of the same.

GOVERNMENT RULES AND REGULATIONS

Guests are requested to observe the government rules & regulations in force applicable to India from time to time in respect to registration, alcoholic drinks, firearms etc.

SMOKING POLICY

Effective 2^nd October 2008, the government has introduced Cigarette and Other Tobacco Products Act (COPTA) prohibits smoking in legislation for hotels, restaurants and all public places. As a consequence, smoking is prohibited in all parts of the hotel except in designated bedrooms where smoking is permitted. Smoking in any other form (beedis, hookahs, sheeshas etc) are not permitted within the hotel premises.

CURRENCY FLUCTUATIONS

Rates confirmed in USD may be converted to local currency by the hotel at your time of stay, based on the exchange rate used by the hotel and are subject to exchange rate fluctuations. Credit card charges are subject to additional currency conversions by banks or credit card companies, which are not within the hotel’s control and may impact the amount charged to your credit card.

ALCOHOL POLICY

Alcoholic beverage service is restricted inside the Hotel premises.

PARKING POLICY

The Hotel provides for self-parking, however, parking is solely at the vehicle owner’s risk and hotel assumes no liability of any loss of belongings, or loss of / damage to the vehicle. Vehicles being parked overnight, guests are required to inform the front desk, else the car would be towed away by the Traffic Police Department.

LOST AND FOUND

Any items, left behind by the guest, should be informed to the Front desk immediately via email or telephone.  In case the guest does not contact the hotel, the hotel reserves the right to dispose off the same  without any liability on the hotel.

RELATION BETWEEN THE COMPANY AND VISITORS/GUESTS

Nothing herein mentioned shall constitute or be deemed to constitute any form of tenancy or sub- tenancy or any right of tenancy or any right of sub-tenancy or interest in the hotel’s premises or any part or portion in favour of any guest/visitor or resident and the hotel shall always be deemed to be in full and absolute possession and control of the whole of the Hotel’s premises.

RIGHTS OF ADMISSION RESERVED

The Hotel and the entire building as a facility complex, is a Private Property, for which “Rights of Admission Are Reserved”. The Management can ask any guest to vacate/leave the premises on  ground of disturbance or posing a threat to the Employees/ Other Guests or Violating any policies/terms of the Hotel.

AMMENDMENT OF RULES

The Management reserves the right itself to add, or alter or amend any of the above terms, conditions and rules.

INFORMATION

For more information, please contact the Duty Manager at

Telephone: 05965 – 297000, 297001 & 297002

Email ID   : info@mjhotelresorts.in                

Web Page: www.mjhotelresorts.in

WISHING YOU A PLEASANT STAY !

At MJ Hotel and Resorts we endeavour to provide our guests outstanding services and experiences. We value your business and your faith in us in delivering you a superior level of service.

We recognize that privacy is important to our guests, and hence MJ Hotel and Resorts explains our practices regarding personal information we collect when you visit our hotels, restaurants, and our hotel website. We request you to read this policy document carefully before sharing personal information with us. By visiting our web sites, we assume, your acceptance to the practices described in this policy document.

This policy document covers the following areas relating to privacy of information provided by you:

• Personal information collected by MJ Hotel and Resorts from its guests
• How does MJ Hotel and Resorts use the personal information collected from its guests?
• How does MJ Hotel and Resorts share the personal information collected from its guests, including with third parties?
• Non personal information collected by MJ Hotel and Resorts
• Links to websites of third party marketers
• MJ Hotel and Resorts policy regarding protection of its guests’ personal information
• How long does MJ Hotel and Resorts retain your personal information
• Should you want to opt out. Dos & Don’t to ensure your security
• Policy Modifications
• Get in touch for any clarifications

Personal information collected by MJ Hotel and Resorts from its guests

There are several situations in which your personal information may be gathered by MJ Hotel and Resorts to serve you better. At various touch points with our guests, we may collect the following personal information including, but not limited to: your name and contact information; date of birth; how you prefer to be addressed in communication from MJ Hotel and Resorts, preferred modes of communication; your job designation and business address; spouse name, anniversary, credit card details, including the three-digit code that appears on the back of your credit card; your dates of arrival and departure from our hotels/restaurants/other outlets, your preferences when you stay or dine at MJ Hotel and Resorts, your transaction history at MJ Hotel and Resorts; offers you have availed of from third party marketers in response to communication from MJ Hotel and Resorts. We may also record details on guests who have stayed or dined with you at MJ Hotel and Resorts, including their names and contact details. Besides the above, we may also collect the following:

• When you will out a form (online or hard copy), stating your preferences when you stay or dine at MJ Hotel and Resorts. Such information may include details relating to health matters.

• Username and password selected by you when you register at our website.

• If you choose to reserve a room online, we record your arrival and departure dates, number of guests in the group, details of guest rooms and tariff details.
• When you contact us with your questions or comments.
• We do not knowingly collect personal information from individuals under 18 years of age. As a parent or legal guardian, please do not to allow your children to submit personal information without your permission.
• We do not knowingly collect information related to your racial or ethnic origin, political opinions, religious or other beliefs, health, criminal background or political affiliations, unless it is volunteered by you. We may use any health-related information provided by you only to serve you better and meet your specific needs when you stay or dine with MJ Hotel and Resorts.

How does MJ Hotel and Resorts use the personal information collected from its guests?

Your privacy is of utmost importance to us and we take it very seriously. We do not sell or rent your contact information to other marketers. We use your personal information to provide you with the services you request from MJ Hotel and Resorts, to help you make room reservations, to provide you with information about conferences and events at MJ Hotel and Resorts, to send you promotional material on MJ Hotel and Resorts by email, direct mail and phone.

How does MJ Hotel and Resorts share the personal information collected from its guests, including with third parties Within the MJ Hotel and Resorts?

We use the services of third party service providers to provide certain products and services like credit card billing, reservations services, call centre services, mass mailings, for which it is necessary to provide personal information. These parties are contractually prohibited from using the personal information for any purpose other than those specified by MJ Hotel and Resorts. We may provide information that is non-personal, to certain service providers for their use on an aggregated basis for the purpose of performing their contractual obligations to us.

• If you use a corporate credit card, your billing information may be shared with your employer.

Non-personal or anonymous information collected by MJ Hotel and Resorts.

Information that does not personally identify you is referred to as non-personal or anonymous information. When you visit and interact with the sites https://www.mjhotelresorts.in/ or third party sites with whom MJ Hotel and Resorts has contracted to provide services, non-personal information, like, list of website pages visited by you, could be collected. Technology like cookies could be used to help you deliver content per your preference, to help you process your reservations or other requests. While this cannot be used to disclose your identity, this information will identify your browser to our servers when you visit our site. To remove the cookies at any point from your computer, you can delete them using your browser.
We also may collect data by using web beacons, clear GIFS, pixel tags or similar means, which will tell us when you visit our site. Non-personal information like the domain name, the areas of the site you visit, your operating system, your browser version, and the URL you visited from, can be identified, which can be used to enhance your online experience by understanding your web usage patters.

We may use or disclose non-personal information for any purpose from time to time since this does not personally identify you. For instance, we may embed e-mail addresses with images. In such cases where we combine non-personal information with personal information, the combined information will be treated by us as personal information as per this policy.

Links to websites of third party marketers

From time to time, we may allow third party advertisers advertise on our websites. These third party advertisers may use technologies like cookies, pixel tags to track which ads your browser has seen and which site pages you may have visited. MJ Hotel and Resorts has no control over the use of this technology or the resulting information and is not responsible for any actions or policies of such third parties.
If at some point in the future our websites contain links to third parties’ websites, do please note, that we will not be responsible for the collection, use, maintenance, sharing, or disclosure of data and information by such third parties. For information provided by you on third party sites, the privacy policy and terms of service on those sites will be applicable and we strongly advise you to read the privacy policies of websites that you visit before submitting personal information.

MJ Hotel and Resorts policy regarding protection of its guests’ personal information

MJ Hotel and Resorts takes precautions, including administrative, technical, and physical measures to safeguard your personal information against loss, theft, misuse, as well as unauthorized access, disclosure, alteration, or destruction. However, unfortunately no security system or system of transmitting data over the Internet can be guaranteed to be entirely secure. You can help us by also taking precautions to protect your personal data when you are on the Internet. For your own privacy protection, we advise you not to include sensitive personal information in any emails you may send to us. Please do not send credit card numbers or any sensitive personal information to us via email.

How long does MJ Hotel and Resorts retain your personal information?

MJ Hotel and Resorts will retain your personal information for the period necessary to fulfil the purposes outlined in this policy document, unless a longer retention period is required or permitted/mandated by applicable law.

Should you want to opt out

If we possess your contact information, we may want to keep you posted about our products, services and events, through email. Should you prefer not to keep up to date with MJ Hotel and Resorts news and latest information on services and receive such marketing materials, please send an email info@mjhotelresorts.in
We will update your preferences as soon as reasonably practical. However, do note, if you opt out of MJ Hotel and Resorts emailing list, as described here, we will not be able to remove your personal information from the databases of affiliates, franchisees or business partners with which we have already shared your personal information, prior to the date of your opt-out request.

Dos & Don’t to ensure your security

• For your own privacy we advise you not to include sensitive personal information in any emails you may send to us. Please do not send credit card numbers or any sensitive personal information to us via email.
• We do not knowingly collect personal information from individuals under 18 years of age. As a parent or legal guardian, please do not to allow your children to submit personal information without your permission.

Policy Modifications
MJ Hotel and Resorts may update its privacy policy from time to time without prior notice and posted on the website.

Get in touch for any clarifications

If you have any questions or concerns about this policy, please get in touch with us at info@mjhotelresorts.in

Grievance Officer

In accordance with the Information Technology Act, 2000 and the Consumer Protection E-commerce Rules, 2020 and the Rules framed thereunder, the name and contact details of the Grievance Officer are provided below:

Neeraj Joshi – President (Operations)
Email ID : info@mjhotelresorts.in

05965 – 297000, 297001

09:00 AM – 06:00 PM (on all working days)

All words and expressions used herein and not defined, but defined in the Information Technology Act, 2000 and/or the Information Technology (Reasonable security practices and procedures and sensitive personal data or information) Rules, 2011 shall have the meanings respectively assigned to them thereunder.